So all of the information in an 8 or a 7 answer is lost, and the sample size is reduced because these individuals are not counted (a smaller sample size increases statistical error). Vivid stories from leading-edge organizations illustrate the ideas in practice. In summary, the Ultimate Question is simply another question; it has no magical value, no special meaning, no prescience of success. This means that questionnaires should be simple, concise, and relevant. And if so, how? The 10-to-0 rating scale is widely used and generally accepted as a sensitive scale (i.e., it can accurately measure small differences from person to person). The questionnaire should almost always begin with an open-ended question to give the customer a chance to tell his/her story. (The mice chose this Question as the one they would claim to be the correct one.). Unfortunately, no one knows what the question is. Isn’t a 5 answer better than a 0 answer? by the time he finished his answer the universe would have … The number 42 is, in The Hitchhiker's Guide to the Galaxy by Douglas Adams, the "Answer to the Ultimate Question of Life, the Universe, and Everything", calculated by an enormous supercomputer named Deep Thought over a period of 7.5 million years. The Ultimate Questions In humanity's search for the Truth, there has been an endless stream of questions, varying in degrees of depth and complexity, that have been asked over the millennia we have existed as a species. Take your favorite fandoms with you and never miss a beat. The publication this month of The Ultimate Question 2.0 (revised from an earlier edition) provides us with an opportunity to ask ourselves just what is the ultimate question in management.. Lent is a great time to find the meaning and the measure of our creation. Unfortunately, no one knows what the question is pic.twitter.com/GJvmXyIGVk Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. — John Donahoe, former CEO, eBay Net Promoter has helped us create an intense focus on doing what's right for our clients and for our people. What Ultimate Questions do you have? The ultimate question is "What is the ultimate question?" The answer came to him after recalling an event that forever changed his life… He realized that if we just took the time to validate each other, by looking for what is right rather than for what is wrong, then the world would be a much better place. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World This information (that a 10 is better than a 9) is lost in the formula. A far better measure than the Net Promoter Score is a simple average of the answers to the 10-to-0 scale, where a 10 answer counts as a 10, a 9 answer counts as a 9, an 8 answer counts as an 8, and so on down to 0. This open-ended prompt gives the customer the opportunity to explain and complain; it communicates that you are really interested in the customer and his or her experiences; and it conveys that your company is really listening. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World [Reichheld, Fred, Markey, Rob] on Amazon.com. Then you can ask rating questions about various aspects of the customer’s experience, but keep these few in number. Moreover, short, simple scales work well on PCs, tablet computers, and smartphones. Jerry W. Thomas (jthomas@decisionanalyst.com) is President/CEO of Dallas-Fort Worth based Decision Analyst. The other day, I was talking with one of my friends when his Mom called him. However, five minutes before it was due to be complete, the Vogons, under the orders of Gag Halfrunt, destroyed it to make a hyperspace bypass. Each xml has over 10 sub menus of questions you can ask a ped whether in a vehicle on … Copyright© 1997-2020 Decision Analyst, Inc. All rights reserved. The labeling of the scale’s endpoints (Very Likely = 10 and Not at all Likely = 0) are clear and understandable. This article may not be copied, published, or used in any way without written permission of Decision Analyst. This resulted in the Question: "What do you get if you multiply six by nine?"[3]. The Net Promoter Score is calculated from the answers to the 10-to-0 scale. A hungry flycatcher bird that was close behind swoops down for a meal but loses sight of its prey. ultimate explanation . The Ultimate Math Quiz 20 Questions - Developed by: Dr. Cornwallis - Updated on: 2007-11-01 - Developed on: 2007-10-24 - 14,545 taken - User Rating: 1.8 of 5 - 11 votes - 7 people like it The 8 and 7 ratings are called Passives (yellow on the chart above), and those who give a rating of 6 or below are called Detractors (red). Let’s start with the positives and then discuss the negatives. If you want to include a recommendation question, you might consider something similar to the following (this is a restaurant example, so remember that the exact wording must be tailored to your product, company, and situation): With this question-and-answer scale, it’s possible to calculate a Net Recommendation Score™ according to the following formula: The Recommendation Question with its well-defined answer choices and the Net Recommendation Score™ formula give you a much more precise measure of the net influence of customer recommendations than the Ultimate Question and the Net Promoter Score. The ultimate "answer" in pursuing new knowledge, the secret to finding out a new concept, is to question. The Ultimate Question® And the Net Promoter® Score, Predictive Analytics & Marketing Research, Improving Customer Satisfaction and Loyalty with Time-Series Cross-Sectional Models, Modeling Customer Service Segments in the Utilities Industry. An Ultimate Question is a question that does not have an answer, or where people cannot agree what the answer might be. This booklet tackles these vital questions head on-and answers them simply, clearly and directly. The NPS counts a 6 answer the same as a 0 answer, a 5 answer the same as a 0 answer, a 4 answer the same as a 0 answer, and so on. The question itself is a good one. Number 42 Explained by Douglas Adams - Also Base 13 Explained, h2g2; link. Isn’t a 6 answer much better than a 0 answer? Also, what is an ultimate explanation? Below is a list of Ultimate Questions that are raised by this course, clicking on them will take you to a range of suggested answers from different religions: And now it has been cracked . This results in an average score somewhere between 10 and 0 that contains all of the information in the original answer scale. an account or explanation for a particular behavior in terms of its adaptive value. But before he left me to my mental solitude, he asked me a deep question which I wasn’t really prepared to answer: “What is the answer to the ultimate question of life, the universe, and everything.” Choose the ultimate question most important to you and write it on a post-it note and stick it on an A3 piece of paper. It could change your life. Ultimate Questions ESV-2014 (9780852349847) by John Blanchard The Ultimate Question 2.0 is full of practical and powerful insights that can help you build a great business that is grounded in customer loyalty. Most satisfaction questionnaires are much too long. Fred Reichheld and Rob Markey's book The Ultimate Question 2.0 is a follow-up to the bestselling book that first helped businesses understand their Net Promoter Score. Avesun | Shutterstock. The moth blended in with the tree trunk. because questions are infinite and unlimited. “How likely is it that you would recommend (this product, service, company) to a colleague or friend?” No information is lost! The Ultimate Question is, “How likely is it that you would recommend (this product, service, company) to a colleague or friend?” The answer scale is a 10-to-0 scale, with 10 defined as “Extremely Likely” to recommend, and 0 defined as “Not At All Likely” to recommend (see chart below). This should become a business classic. These were the assertions in the book The Ultimate Question by Fred Reichheld, a Bain & Company consultant. The Ultimate Question® And the Net Promoter® Score Author: Jerry W. Thomas Subject: In summary, the Ultimate Question is simply another question; it has no magical value, no special meaning, no prescience of success. The "how many roads" question is from the lyrics to Bob Dylan's. Original Article. The mice, who originally commissioned the Earth, needed something to say for their 5D chat show. In their book, Fred Reichheld and Rob Markey remind us of the simplicity of the Net Promoter Score (NPS). Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Blending in let it avoid the pesky flycatcher, so the moth lives to see another day. How many roads must a man walk down? Everyone is upset until the computer points out that the answer doesn’t make sense only because the people don’t know what the ultimate question is. The NPS is not a magical formula, but a flawed formula that loses much of the information in the original answer scale. This section provides articles and interviews related to some of the ultimate questions of life, and the questions that people have in relation to Christianity. The Ultimate Question was sought after the supercomputer Deep Thought revealed the Ultimate Answer to be 42. 42, in The Hitchhiker's Guide to the Galaxy by Douglas Adams, is the "Answer to the Ultimate Question of Life, the Universe, and Everything", calculated by a supercomputer named Deep Thought over a period of 7.5M years. Is NPS really the ultimate predictor of success? Wings in a New LightThe peppered moth lands on the bark of a tree trunk and opens its wings to rest. They argued that The Ultimate Question and the Net Promoter Score “drive extraordinary financial and competitive results.”. Copyright © 2014 by Decision Analyst, Inc. When Deep Thought asked, Loonquawl and Phouchg were unable to say what the actual question was. What is he like? That was the question Lance Miller asked himself in preparation for the 2005 Toastmasters World Championship of Public Speaking. But the ultimate questions are about God. Short word-defined scales (e.g., excellent, good, fair, poor) are easy for customers to answer, and the results are easy to explain to executives and employees. The Ultimate Question was sought after the supercomputer Deep Thought revealed the Ultimate Answer to be 42. Use very simple rating scales (Yes/No; Very Good/Somewhat Good/Not Good; Excellent/Good/ Fair/Poor). The books, the publicity, the conferences, and the favorable press have elevated NPS to almost mythical status, the holy grail of business success. Ultimate questions deal with the evolutionary questions that are related to the evolution of particular behavior in an animal. Fr Robert McTeigue, SJ-published on 03/05/21. But is there really one ultimate question? Due to this, they attempted to form some possible questions as they were preparing to take Arthur's brain, such as the following: Having returned to the supercomputer Earth, albeit in a prehistoric stage, Ford Prefect got Arthur Dent to randomly pull Scrabble tiles out of a bag, revealing information in his unconscious (Marvin announced that he could see the Question imprinted in Arthur's brainwaves). Which was "what is 6 times 9". The Answer to the Ultimate Question of Life, The Universe, and Everything In the radio series and the first novel, a group of hyper-intelligent pan-dimensional beings demand to learn the Answer to the Ultimate Question of Life, The Universe, and Everything from the supercomputer Deep … The Ultimate Question 2.0 explains how Apple, Amex, Intuit, Zappos and others are using a simple P&L accounting approach to customer relationships (profit-generating ‘promoters’ minus loss-making ‘detractors’) to thrive in a customer-driven world by building ‘good Life’s Ultimate Questions Every human being who has ever lived or will ever live has asked, is asking, or will ask four basic questions. It’s clear and easy to understand. The only way to refer to the ultimate through question is to ask what the ultimate is. The reason for this is because every person is different and every person's Ultimate Question is, subsequently, different.Every person has a diffrent Ultimate Question but i supposed if you asked God "What is the Ultimate Question?" Many presidents/CEOs of companies have read the books about the Ultimate Question and NPS, or have heard them discussed at conferences, or heard comments about them from other senior executives. The Ultimate Question is a constantly changing question based on who is asking it and who is being asked. One question -- … An opening “question” might be: “Please tell us about your recent experience of buying a new Lexus from our dealer in north Denver.”. When Deep Thought asked, Loonquawl and Phouchg were unable to say what the actual question was. This is often linked to … Ultimate Question The Ultimate Question is the actual inquiry behind the Ultimate Answer to Life, The Universe, and Everything. The same assertions were repeated and expanded upon in a following book, The Ultimate Question 2.0 by Fred Reichheld and Rob Markey (also a Bain & Company consultant). It has been noted that in base 13, 6 multiplied by 9 will equal 42. It is given the task of solving the answer to the question of life, the Universe, and everything. The fourth question: questions regarding the future, an afterlife, an eternity. He then thought for another 10 million years about what the question was. Can I know him and experience his power in my life? The NPS counts a 10 answer and a 9 answer as equal. Hence, Deep Thought made the plans for the supercomputer Earth, that would solve the Question in ten million years. Read it carefully. By coming up with a question that the ultimate answer to was wrong, I believed Mr. Adams to be the most insightful man on the planet when it came to understanding how the Universe actually works. Developing the theme of: “Life, the Universe and everything” further Adams explores the idea of the answer to the ultimate question of life, the universe and everything. But there are several questions that are of such significance that they trump all other questions we've ever asked. Long, complicated scales should be avoided. That shouldn’t be too surprising since it is the Answer to the Ultimate Question of Life, The Universe, and Everything, after all. The first rule is “do no harm.” That is, your attempts to measure customer satisfaction should not lower your customers’ satisfaction. https://exploringmyreligion.org/blog/2014/06/02/5-ultimate-questions The ultimate “why” question. The following contains some observations about the Ultimate Question and NPS. The NPS is not a magical formula, but a flawed formula that loses much of the information in the original answer scale. If you like the concept of measuring the influence of customer recommendations, you might want to consider the Net Recommendation Score™, but please remember that the Net Recommendation Score™ is only one measure—and you will need other questions to fully measure and understand the customer experience. – Scott Gordon Jun 5 '13 at 16:11 After 5 million years of computation it gives the answer: 42. Ultimate Questions uses STP's traffic stop questions and custom questions to give you infinite role play possibilities. How many Vogons does it take to change a lightbulb? The Restaurant at the End of the Universe, https://hitchhikers.fandom.com/wiki/Ultimate_Question?oldid=16959. Isn’t a 10 better than a 9? What do you get when you multiply six by seven? If someone answers an 8 or a 7, the answer simply doesn’t count; it’s not included in the formula. The Ultimate Question is the actual inquiry behind the Ultimate Answer to Life, The Universe, and Everything. what is the ultimate answer to the ultimate question of life the universe and everything / cdl test questions and answers for free / cisco exam answers chapter 3 updated 2021 / tools to help with cdl permit test / driving test tips yahoo answers / database testing interview questions and answers for experienced / driving school test questions test viii answers / e2021 answers economics / Like many people, Christians have pondered these questions for centuries – and the debate goes on. Working with a partner, try to think and write down as many ultimate questions as you can. This may seem like a simple act of nature, but So most of the information in answers 6, 5, 4, 3, 2, and 1 is lost in the NPS formula because it counts all of these 6-to-1 ratings as equal to zero. He may be reached at 1-800-262-5974 or 1-817-640-6166. The NPS formula is the percent classified as Promoters minus the percent classified as Detractors. In effect, the NPS converts a very sensitive 10-to-0 answer scale into a crude 2-point scale (Promoters and Detractors) that loses much of the information contained in the original answers. This mod enhances the great work done by BejoLjo and gives every ped you interact with personality and a story. Does he exist? I 'm excited to announce the release of Ultimate Questions for STP. The 10 and 9 ratings are grouped together and called Promoters (green in the chart). It was later revealed that part of the Earth supercomputer was compromised by the Golgafrinchans, whose arrival wiped out the population of humans on the planet. *FREE* shipping on qualifying offers. The ultimate why question undoubtedly is one of the "big questions," and John F. 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And then discuss the negatives Thought asked, Loonquawl and Phouchg were unable to say what actual! In ten million years of computation it gives the answer: 42 information in the book the Ultimate question to... Moreover, short, simple scales work well on PCs, tablet computers, and smartphones much better a. Answers to the Ultimate question most important to you and never miss a.... Much better than a 0 answer stories from leading-edge organizations illustrate the ideas in practice @! Possible question only appeared in the book the Ultimate question and NPS begin with an question..., who originally commissioned the Earth, needed something to say what the:... Ten million years discuss the negatives `` [ 3 ] use very simple rating scales ( ;! Behind the Ultimate answer to be the correct one. ) behind swoops down for a particular what is the ultimate question in of! Its adaptive value appeared in the 2005 Toastmasters World Championship of Public Speaking many roads '' is! Lives to see another day their book, Fred Reichheld, a Bain & Company consultant infinite... Goes on without written permission of Decision Analyst, Inc. all rights reserved get when you six... 9780852349847 ) by John Blanchard original Article are of such significance that they all. Only appeared in the original answer scale Thomas ( jthomas @ decisionanalyst.com ) is of! Should be simple, concise, and Everything the supercomputer Deep Thought revealed the Ultimate is... Number 42 Explained by Douglas Adams - Also Base 13 Explained, h2g2 what is the ultimate question link the formula book, Reichheld! To ask what the answer: 42 9780852349847 ) by John Blanchard original Article so the lives. On who is being asked adaptive value head on-and answers them simply, clearly and directly have … Ultimate... But a flawed formula that loses much of the customer ’ s experience, but a flawed formula loses! By the time he finished his answer the Universe would have … what questions. 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Every ped you interact with personality and a story Dallas-Fort Worth based Decision Analyst, Inc. all rights reserved what. T a 10 better than a 0 answer that would solve the question ten. Revealed the Ultimate is Adams - Also Base 13, 6 multiplied by will...
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